Help Center for Salon Owners

Listings and profiles

FAQ

How do I list my salon on the marketplace?

To join Rated Nails you simply register an account and complete our guided onboarding. Once you have created your profile you will share key details - your location, services, price range, contact info, opening hours and gallery images. Our team reviews your draft listing and sends you a link to preview it. After you approve, we publish the listing and you can start welcoming clients. Listing is free; you only need to upgrade if you want premium placement or a Founding membership.

What should I include in my salon profile?

Profiles with rich, accurate content perform best. Upload high-quality photos of your space and recent work, write a warm description of your salon and team, include your exact address and phone number, set your opening hours and price range, and select the relevant categories and services you offer. Clients love to see your signature styles, expertise and ambience, so do not be shy about adding multiple gallery images and a list of your specialities.

Visibility and promotion

FAQ

How can I improve my search visibility?

Visibility is driven by the completeness and quality of your profile. Make sure your service tags, categories and city location are accurate; upload at least a handful of photos; and encourage your clients to leave reviews and ratings. Verified salons and those on premium or Founding plans are prioritised in search results and city pages and may receive a “Featured” ribbon for extra exposure. You can also enable badges like “Featured” or “Verified” through your owner dashboard once you meet the criteria.

Where do badges or highlights appear?

Badges and highlights appear next to your salon name on listing cards and inside your profile page. For example, a “Verified” badge displays beside your rating after we verify your identity, and a “Featured” ribbon shows on your card in city and search pages when you’re part of a premium campaign. These visual cues help your salon stand out to prospective clients.

Pricing and edits

FAQ

How do I update pricing for services?

Log in to your owner dashboard and choose Edit Listing. Under the Services & Pricing section you can add, remove or modify service cards, set durations and update prices. Save your changes and they will immediately reflect on your profile and in search results. If you offer seasonal packages or promotions, simply add a new service card and specify the timeframe.

Can I pause or schedule profile edits?

At present, changes are applied as soon as you save them. There isn’t a scheduling feature, but you can unpublish your listing temporarily by toggling the Published switch on the listing form if you need to take your profile offline while making major updates. Once you’re ready to go live again, toggle it back on.

Plans and account management

FAQ

What is the difference between the Free, Founding Member and Paid plans?

The Free plan lets you try Rated Nails with one listing and lead notifications. The Founding Member tier is a time-limited introductory offer that unlocks gallery uploads and promotional tools at no cost while we onboard early partners. The Paid Subscription is a flat £49/month (or annual equivalent) with no commission, allowing unlimited listings, gallery uploads and access to future premium boosts. On the pricing comparison table you’ll see that Premium plans include unlimited listings, priority support with live chat, advanced analytics, homepage featured placement and up to five team seats, while the basic (free/founding) tier includes up to ten listings, email support, core analytics and a single team seat.

Can I upgrade or cancel my subscription at any time?

Yes. You can upgrade or downgrade your plan in your billing settings, and the change will take effect on your next invoice. If you cancel a paid subscription, it remains active until the end of the current billing period and you won’t be billed again unless you reactivate.

How do I invite team members to manage the salon?

Each plan includes a number of team seats (Free/Founding: one seat; Premium: up to five). From your dashboard, go to Team Management, click Invite member, enter their email and assign a role. They’ll receive an invitation to create their own login and can help manage your profile, bookings and leads.

What analytics do I get with my subscription?

All plans include a core analytics dashboard showing profile views and lead volume, but Premium plans unlock advanced analytics and insights, such as service-level performance and conversion rates. Use these metrics to identify your top-performing services and plan promotions.

Trust, policies and media

FAQ

How do deposits and cancellation policies work?

Salons set their own deposit and cancellation rules. The deposit amount is calculated as a percentage of the service price based on price brackets (e.g., 10% for services over £180, 20% for lower-priced services). Cancellation policies are usually strict (48 hours’ notice), moderate (24 hours) or flexible (no notice). A client who cancels before the notice period receives a full deposit refund, while late cancellations forfeit the deposit. Our Terms of Service explain that salons determine their own cancellation and rescheduling windows and that late arrivals or no-shows may result in fees or loss of deposit.

How do I get a verified badge on my listing?

Verification builds trust with clients. In your owner dashboard, navigate to Business verification and click Submit new documents. Upload proof of ownership and identity; our trust & safety team will review your submission. Once approved, your salon will display a Verified business badge across search and profile pages. If more information is needed, we’ll contact you.

How do I manage my gallery images?

Go to your owner dashboard and edit your salon listing. Under Media, you can upload new images (up to 36 per salon, each under 12 MB) and remove or reorder existing ones. High-quality photos of your work, team and ambience help clients decide to book.

Can I respond to reviews left on my salon?

Absolutely. Reviews appear on your profile and you can post a public reply from your dashboard to thank clients or address concerns. All reviews and replies must reflect genuine experiences and comply with our moderation rules - content that is defamatory, discriminatory or otherwise inappropriate may be removed.

Owner help desk